Customer support

Chat, email, and Slack Q&A workers.

  • Review chat escalations after the fact

    See why the chat worker handed a conversation to your team: find escalated chats on Results, then open the Agent trace to read its reasoning step by step.

  • Ask Internal Q&A in a Slack DM

    Turn on Direct messages for Internal Q&A so teammates can ask the Zentesimal bot privately in Slack and keep follow-ups in one thread.

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