Analysis
Sampling a few conversations a week tells you little about what users need or how your AI behaves.
Analysis evaluates every conversation, surfaces the Voice of Customer for product and CS, and shows how each agent and Play is performing.
Voice of Customer
Last 30 days · 847 tickets
Theme volume
Top quote
“I couldn't find where to invite teammates after the redesign.”
How it works
Ticket ingestion
Multi-channel sync
What you get
- Every conversation analyzed, AI and human
- Automatic QA on every conversation
- Voice of Customer themes for product, marketing and business
- Performance view per agent and Play
- Ask about your results from Claude or ChatGPT
Where it’s used
“Before we had a blurry picture of what users thought. Now we have a high‑definition, real‑time image of every interaction.”
Sara
Metrics Lead @ Metricool
100%
of conversations evaluated
Common questions
Does it only analyze AI conversations?
No. It evaluates conversations handled by your AI agents and by your human team.
Who uses the insights?
CS, product, marketing and business teams: the analysis extracts the feedback that matters to each one.