Quality
Experiments
Changing how an AI agent behaves for every user at once is a gamble.
Experiments let you change how agents and Plays work for a specific segment or sample of users, compare the results and keep what works best.
Book your demoAvailable for teams with 100k+ users
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Crisp · #4821
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Grounded in KB
Copilot draft readyReview
How it works
Knowledge sync
Helpdesk + SOPs + history
Training sources
Helpdesk
34%SOPs
9%Past convos
57%Helpdesk articles
142Synced
Play training coverage91%
What you get
- Experiments on agents and Plays
- Target a segment or a sample of users
- Compare results between versions
- Roll out the winning version
- Set up and follow experiments from Claude or ChatGPT
Where it’s used
ActivationThe AI team that gets every user to value and to paid: onboarding and free-to-paid Plays on your stack.ExpansionThe AI team that grows revenue from the users you already have: upsell and cross-sell Plays on your stack.SupportAn AI team for support operations: N1 ticket Plays, QA and Voice of Customer, and incident handling. Copilot-first, grounded in your knowledge, on your stack.RetentionKeep the customers you have and recover the ones you lost: Success copilot, churn prevention, and churn recovery Plays on your stack.
Common questions
What can I test?
How an agent or Play works, such as its instructions, skills or messages, for a segment or sample of users.
Does an experiment affect all my users?
No. It only applies to the segment or sample you choose.
See Experiments on your stack
Book your demoAvailable for teams with 100k+ users