Add or edit Guards

Updated September 21, 2026 · 1 min read

Add misbehaviour rules on a worker's Guards so drafts can't skip the policy you care about.

Open Guards

  1. Open a worker and go to its Guards tab.
Worker Guards tab with the Add guard control.

Add or edit a rule

  1. Click Add guard, describe the behavior to block in plain language, and save.
New guard form with a plain-language misbehaviour description.
  1. To change an existing rule, open it, edit the criterion, and save again.

FAQ

What happens when a Guard is broken?

The draft that broke the rule is blocked from going out. Broken guards show up on the Result row so you can see why.

Do Guards apply to every Skill?

Guards apply worker-wide, checked against whatever the worker drafts regardless of which Skill produced it.

Can I see which Guard blocked a reply?

Yes. Open the Result row — broken guards are listed there alongside the draft that triggered them.

Related articles

  • Add an action to a worker

    Pick the actions a worker may take — like sending a Slack message or updating Crisp — and fill in the required settings.

  • Add a trigger to a worker

    Add a live or scheduled trigger so a worker only runs on the events you choose.

← All help articles