Question 1

What is a Claude Skill for CX?

Accepted Answer

A Skill is a markdown playbook you add to Claude or ChatGPT so the model follows a specific CX method—what to measure, what to write, and when to stop. It is not a Zentesimal Worker. The Skill does the analysis; Workers run the winning play at scale.

Question 2

Do I need Zentesimal to use these Skills?

Accepted Answer

No. Download the SKILL.md file and run it in Claude or ChatGPT on your own exports. Use Zentesimal when you want the intervention to run on hundreds or thousands of accounts, with a standing control group.

Question 3

How do I add a Skill to Claude or ChatGPT?

Accepted Answer

Download the SKILL.md file from the skill page. In Claude, add it as a project skill or attach it to the conversation. In ChatGPT, add it to a Project or a custom GPT. Then paste two exports joined by account ID—cancellations and product events—not customer names.

Question 4

Will you add Skills for support, VoC, and expansion?

Accepted Answer

Yes. The library is grouped by those use cases. Churn prevention is first because the analysis loop is the same method we use with customers; the other filters will fill in as we publish each playbook.

Claude Skills for customer experience teams

Churn prevention

Common questions

A Skill finds the play. Workers run it on every account.