Add company and product AI context
Updated September 23, 2026 · 1 min read
Account Settings → AI Context holds the company and product description that every support-facing worker reads when it builds its prompt.
What AI Context controls
Two fields — Company description and Product description — feed the system prompts for support chat, the email worker, spam detection, and internal Slack Q&A. Set them once and every worker that talks about your product uses the same wording.
Fill in the fields
- Open Account Settings → AI Context.
- Product name is read-only — it's your account name and isn't edited here.
- Write a Company description (mission or positioning) and a Product description (what the product does), 10–1000 characters each.
- Save. An empty field falls back to a short generic line built from your account name.
Who can edit it
Any signed-in teammate can view the page; only a company admin can save changes.
FAQ
Who can edit the AI Context fields?
Any teammate in the company can view them, but only a company admin can save changes.
What happens if I leave a field blank?
Workers fall back to a short generic line built from your account name — nothing breaks, but replies read more generic.
How long can each description be?
Between 10 and 1000 characters when filled in; leave a field empty to skip it entirely.
Which workers use this text?
Support chat, the email worker, spam detection, and internal Slack Q&A all read it when building their prompts.
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