Privacy Policy
Last updated: September 22, 2026
1. Introduction
Zentesimal Inc. (hereinafter, "Zentesimal", "we", "us", or "our") is the owner of the platform available at https://zentesimal.com (the "Website") and the associated platform (the "Platform") and is responsible for the processing of the personal data of the users thereof (hereinafter the "Users").
This Privacy Policy explains how we collect, use, and protect the personal data of visitors and users of our Website and Platform.
In accordance with Articles 12 and 13 of Regulation (EU) 2016/679 (the "GDPR") and, where applicable, the spanish Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (the "LOPDGDD"), Zentesimal informs Users about the processing of personal data collected through the Website and/or Platform.
By using the Platform, Users acknowledge that their personal data may be processed to enable access, deliver services, manage contractual relationships, and communicate relevant information about Zentesimal's offerings.
2. Data Controller
- Data Controller:
- Zentesimal Inc.
- Registered Address:
- 651 N Broad St, Suite 206, Middletown, DE 19709, United States
- EIN:
- 39-4463410
- Contact Email:
- privacy@zentesimal.com
3. Data Processed, Purposes, Legal Basis, and Retention Period
Personal data collected through the Website:
| Data Processed | Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Browsing data (IP address, device, browser, referral URL). | To operate, secure, and improve the Website through analytics and cookies. | Legitimate interest (necessary cookies). Consent (non-essential cookies). | As per each cookie's lifetime. See Cookie Policy. |
| Contact or demo request data (name, email, company, message). | To respond to inquiries, demo requests, or support messages. | Consent / Pre-contractual relationship. | For the duration of the request and up to 12 months for follow-up. |
| Marketing communications (email, name, company). | To send updates, newsletters, and information about our services. | Consent. | Until withdrawal of consent or unsubscribe. |
Personal data collected through the Platform:
| Data Processed | Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Account registration data (name, surname, email, password or SSO). | To register and authenticate Users on the Platform. | Execution of the Terms of Service. | As long as the account is active; deleted upon termination. |
| Billing and account data (name, company, tax ID, address, email). | To manage invoicing, payments, and account administration. | Execution of contract. | Contract duration + 6 years (legal/fiscal). |
| Usage data and logs (interactions, IP, device, timestamps). | To ensure service functionality, detect issues, and improve experience. | Legitimate interest. | Duration of the service. |
| Analytics and events (via privacy-compliant tools). | To analyze product usage, performance, and improve the Platform. | Legitimate interest / Consent. | As per provider's retention settings. |
| Support communications (emails, chat logs). | To provide technical support and updates. | Execution of contract / Legitimate interest. | Duration of service + 6 months. |
| AI assistant connector data (Worker, Skill, and Guard configuration; Results and Voice of Customer data accessed via our MCP connector). | To let a User manage their Workers or view their Results from a third-party AI assistant (e.g. Claude, ChatGPT) they have explicitly connected and authorized. | Consent (User-initiated connection and authorization). | Access tokens expire after 15 minutes and refresh tokens after 30 days of inactivity; the User may revoke the connection at any time from the assistant's own settings. |
*Zentesimal may also process the User's personal data during the period of time in which civil, commercial, administrative, criminal, or tax liabilities may arise, in compliance with applicable regulations. Once these periods have expired, Zentesimal will delete or anonymize the data.
**Zentesimal does not process special categories of personal data as defined in Article 9 GDPR.
4. Data Sharing and International Transfers
For the purposes described above, Zentesimal may give access to Users' personal data to technological service providers with which it has entered into data processor contracts, including in particular:
- Hosting and infrastructure service providers.
- Database and storage service providers.
- Customer Relationship Management (CRM) providers.
- Artificial Intelligence and analytics service providers.
- AI assistant connector providers (e.g. Anthropic's Claude, OpenAI's ChatGPT), solely when a User explicitly connects and authorizes access via our MCP connector.
- Communication, email, and collaboration tools.
- Payment, billing, and accounting service providers.
- Consent management and cookie platform providers.
- Support and helpdesk service providers.
- The aforementioned providers may be located in jurisdictions that generally do not offer the same level of protection as the European Economic Area (EEA). For all entities outside the EEA, Zentesimal has entered into contracts including adequate safeguards, such as the European Commission Standard Contractual Clauses or, where applicable, adherence to the EU–U.S. Data Privacy Framework (DPF).
- Zentesimal does not sell or rent personal data to any third party.
- Zentesimal remains responsible for the processing of personal data it receives under the DPF and subsequently transfers to a third party acting as an agent on its behalf.
Additional Disclosures
Personal data may also be shared with:
- Companies interested in investing in or acquiring Zentesimal, or auditors conducting due diligence in such transactions.
- Authorities or courts, where required by law or lawful request (including national security or law enforcement).
- Professional advisors, such as lawyers, auditors, bankers, or insurers, in the course of their professional services.
- Corporate Affiliates, meaning any entity controlling, controlled by, or under common control with Zentesimal.
- Third parties, including analytics or marketing partners, that may collect limited information through cookies or similar technologies in accordance with our Cookie Policy.
- When Users use the Platform or Website, third parties (including analytics or commercial partners) may directly collect information about their online activities over time and across different websites. These third parties may include analytics services, vendors, and affiliates.
- Please note that the Website uses Google Analytics, including its data reporting features.
- Information collected by Google Analytics includes, but is not limited to, web metrics. For details on how Google collects and processes data, see: www.google.com/policies/privacy/partners.
- You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout.
- The Website and Platform may also use third-party platforms that place cookies on your device. You may disable these cookies through the third party's website.
Links to main third-party privacy policies:
5. Security and Confidentiality
Zentesimal undertakes to adopt the necessary technical and organizational measures, in accordance with applicable regulations, designed to ensure the security of personal data and to prevent the accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or unauthorized communication or access to such data.
Personal data is processed confidentially by Zentesimal, which undertakes to inform and enforce, by legal or contractual obligation, such confidentiality among its employees, partners, and any person who may have access to Users' personal data.
6. Users' Rights
Users may exercise their rights of access, rectification, erasure, restriction, objection, and data portability by contacting: privacy@zentesimal.com
Users within the European Union may also contact their local data protection authority for any unresolved concerns.
Users may withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
The term "Do Not Track" refers to an HTTP header offered by certain browsers to request that websites refrain from tracking visitors. We take no action in response to automated "Do Not Track" requests. However, if you wish to stop such tracking, please contact us with your request using the contact details provided above.
7. Zentesimal as Data Processor
If an organization with which you are associated (an "Organization") signs up to use our services, we may receive information about you in connection with our provision of such services to that Organization.
To the extent that we process that information solely to provide such services, we act as a Data Processor on behalf of the Organization, which means:
We handle that information solely under the direction of the Organization.
The Organization's privacy policy (and not this one) applies to such processing.
The Organization (and not Zentesimal) is responsible for obtaining all necessary consents and providing requisite notices as required by law.
In such cases, Zentesimal processes personal data under a Data Processing Agreement (DPA) in compliance with the GDPR and, where applicable, the EU–U.S. Data Privacy Framework (DPF).
To the extent that Zentesimal processes your information for its own lawful business purposes, this Privacy Policy will apply.
8. Children
We are committed to protecting the privacy of children. The Website and Platform are not designed for or directed to children under the age of 13. We do not collect information from any person we actually know is under the age of 13.
9. Links to Other Websites
Our Website and/or Platform may provide Users with access to other websites, platforms, or services. Please note that Zentesimal is not responsible for the privacy practices or the content of any websites or services other than those operated directly by us. A link to a third-party website does not constitute or imply endorsement by Zentesimal, nor can we guarantee the quality, accuracy, or reliability of the information presented on such websites. We encourage Users to carefully review the privacy policies or statements of each website or service they visit. This Privacy Policy applies solely to information collected by Zentesimal or on our behalf through the Website and/or Platform.
10. Dispute Resolution and DPF Compliance
Zentesimal Inc. complies with the EU–U.S. Data Privacy Framework (EU–U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union to the United States. Zentesimal Inc. has certified to the U.S. Department of Commerce that it adheres to the EU–U.S. DPF Principles. If there is any conflict between the terms in this Privacy Policy and the EU–U.S. DPF Principles, the DPF Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
This certification covers personal data received from the European Union in connection with Zentesimal's business operations, including data relating to customer contacts, business clients, and online users of the Website and Platform.
In compliance with the EU–U.S. Data Privacy Framework (EU–U.S. DPF), Zentesimal Inc. commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our handling of personal data should first contact us at: privacy@zentesimal.com.
Zentesimal Inc. has further committed to refer unresolved DPF complaints to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you.
If your DPF complaint is not resolved through these channels, you may have the possibility, under certain conditions, to invoke binding arbitration before the Data Privacy Framework Panel.
Recourse, Enforcement, and Liability
Zentesimal Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
11. Changes to this Privacy Policy
Zentesimal reserves the right to modify this Privacy Policy at any time. We will not make changes that result in significant additional uses or disclosures of your personal data without first obtaining your consent, where required by law. We may also make non-significant changes to this Privacy Policy that do not materially affect our processing of personal data, for which consent is not required. We encourage Users to check this page periodically for any updates. If any non-significant changes are unacceptable to you, you should immediately contact us and, until the issue is resolved, stop using the Website and/or Platform.
Contact: privacy@zentesimal.com
Zentesimal Inc. – 251 Little Falls Drive, Wilmington, New Castle, DE 19808, USA
Effective Date: September 22, 2026 (Last Updated)