Support
An AI team for all your support operations.
Your team drowns in repetitive tickets while customers expect speed and accuracy.
Copilots trained on your stack that graduate to autonomous Plays—with escalation paths your team can audit. No generic chatbot. A Play that knows your product, your tone, and your users.
Ground every reply in synced knowledge
Helpdesk articles, SOPs, and conversation learnings stay aligned—AI and humans answer from the same truth.
Copilot first, autonomous when ready
Your team reviews drafts until confidence is high. Then the Play handles conversations end-to-end.
Escalate with context, not noise
When a human is needed, the Play hands off with full conversation context and a suggested next action.
What teams get
86%
Of ~30k monthly conversations handled by Play (Metricool)
10h
Back per person, per week · more strategy time
100%
KB-grounded replies with escalation when confidence is low
How it works in Zentesimal
Beyond support
Your ticket Play sells too.
Your ticket Play knows everything about the user before the conversation starts—plan, usage, last login, open issues. When the moment is right, it doesn't just resolve. It converts.
Full user context
Plan, product usage, behaviour history. Every reply informed by what the user has actually done—not just what they’re asking right now.
Discounts at the right moment
The Play identifies friction signals and offers a discount or incentive when it makes sense—not as a default, but as a strategic move.
In-conversation upsell
When a user hits a limit or asks about a feature they don't have access to, the Play pitches the upgrade. Like a good commercial would.
“My team was terrified they'd be replaced. Six months later, they're doing less tickets and more strategy. The fear didn't go away, the reason for it did.”
Jose Julio — Chief Customer Officer, Metricool
10h back per person, per week · more strategy time
Common questions
Does this replace our helpdesk AI?
No—we stack on Fin, Zendesk AI, or internal GPT and replace the generic out-of-the-box chatbot with a Play trained on your product, processes, and users. It works alongside your helpdesk, not instead of it.
How fast can we go live?
Most teams start with a copilot on one channel in 4–6 weeks, then expand autonomous coverage when trust is there. Knowledge loading and rule configuration are guided—you don’t need a technical team to get started.
What about languages and tone?
Plays train on your real replies and brand guidelines. Your team approves tone before customer-facing automation, and the Play adapts to the user’s language automatically.
What about hallucinations and unwanted AI behavior?
Every Play runs through guards before a reply ships: policy checks, scope limits, language alignment, and custom misbehaviour rules you define. Guard failures surface in your control dashboard—you see when issues appear, how often, and whether they trend down over time. You are not blind to bad outputs; you define what "misbehaviour" means for your team and track it as Plays graduate from copilot to autonomous.
See it on your stack.
We’ll map the right Plays to your team’s actual operations—no generic demo.