Plays
Generic chatbots answer from stale FAQs. Your team needs Plays trained on how you actually operate.
Plays start as copilots your agents review, then graduate to supervised handoff and autonomous ops—on your timeline.
Live chat · Play
Crisp · #4821
How it works
Knowledge sync
Helpdesk + SOPs + history
Training sources
What you get
- Copilot → supervised handoff → autonomous graduation path
- Plays trained on your stack, tone, and playbook
- Live chat and email coverage on your channels
- Short clarifiers instead of long back-and-forth
- Same Play layer powers N1, churn, VoC, and upsell workflows
“We knew the opportunities were there. We saw the patterns, we knew the users. The problem was we could not reach everyone. With Zentesimal we finally have a team that does not let any of them slip away.”
Lorenzo
CEO @ Blimey
×15 · Revenue from upselling & cross
selling
Common questions
What is a Play—and how is it different from a chatbot?
Plays are trained on your operations, synced knowledge bases, and how your team actually works. They start as copilots your agents review, then graduate to autonomous when ready—and they can act inside your helpdesk and back office, not just answer from stale FAQs.
How fast can we go live?
Most teams have a copilot live on one channel in 4–6 weeks and see meaningful time back early. We prove one workflow in ~8 weeks before you expand across Plays.
What if my team resists?
We start with copilots, not replacements. Your team reviews outputs, tunes tone, and graduates Plays only when they trust it. Resistance usually fades once people see fewer tickets and more strategy work.