About us
We build an AI team for every stage of the customer journey
Zentesimal helps customer teams turn repetitive work into Plays: clear instructions that AI agents run on the right customers, with measurable business outcomes.
Why we exist
Customer teams deserve more than a faster inbox
Most support and success teams spend their days on work that follows the same patterns: answering repeat questions, chasing failed payments, nudging trial users, spotting accounts at risk. It is important work, but it rarely gets the attention it needs.
We started Zentesimal to change that. Instead of another tool to watch, we give teams AI agents that act: they read conversations, follow your instructions, use your existing stack and report results in revenue and hours, not in tickets closed.
Your team stays in charge. You decide what each Play does, who it reaches and which guardrails it must respect.
One team, the whole journey
Plays cover the moments that move your numbers, from the first question to the renewal.
- 01
Activation
Guide every new user to their first moment of value and turn free users into paying customers.
Explore - 02
Expansion
Spot upsell and cross-sell moments while intent is high and close the upgrade.
Explore - 03
Support
Resolve the bulk of incoming conversations with answers grounded in your knowledge base, and escalate the rest with full context.
Explore - 04
Retention
Catch churn signals early, recover failed payments and win back customers before they are gone.
Explore
Results our customers already see
- In sales closed by AI in 5 months (Metricool)
- $100k+
- In sales closed by AI in 5 months (Metricool)
- Of ~30k monthly conversations resolved by AI (Metricool)
- 86%
- Of ~30k monthly conversations resolved by AI (Metricool)
- Increase in churn recovery (Metricool)
- +300%
- Increase in churn recovery (Metricool)
- Revenue from upselling & cross-selling (Blimey)
- ×15
- Revenue from upselling & cross-selling (Blimey)
Across selected customer accounts
What we believe
Outcomes over activity
We measure success in revenue generated, hours saved and customers kept, not in messages sent.
Humans stay in control
Guards and approvals keep every Play inside the rules you set. AI does the work; your team makes the calls.
Your stack, not ours
Zentesimal plugs into the helpdesk, CRM and tools you already use. No migration, no new inbox.
Transparent by default
Every result can be inspected, replayed and improved. You always know what the AI did and why.
The founders
Zentesimal is led by a small team obsessed with customer experience and practical AI.
Want to see what an AI team can do for you? Let's talk.
Or write to us at hello@zentesimal.com