Use case
Voice of Customer
Product ships weekly but VOC still means spreadsheets, sample reviews, and gut feel in leadership meetings.
Scheduled analysis of closed conversations produces categorized insights, behavioral signals, and dashboards your team actually uses.
Voice of Customer
Last 30 days · 847 tickets
Theme volume
Onboarding
34%Billing
22%API / dev
18%Other
26%Emerging theme
+12% WoWTrending
Top quote
“I couldn't find where to invite teammates after the redesign.”
How it works
Ticket ingestion
Multi-channel sync
Crisp
412 ticketsSynced
Zendesk
289 ticketsSynced
Intercom
146 ticketsSynced
Period
30 days
What you get
- Automated tagging against your VOC categories
- Behavioral insights pulled from conversation patterns
- Highlight reels and recurring themes per period
- Consolidated reporting for leadership-ready summaries
- Knowledge gap signals when answers drift from product reality
“My team was terrified they'd be replaced. Six months later, they're doing less tickets and more strategy. The fear didn't go away, the reason for it did.”
Jose Julio
Chief Customer Officer @ Metricool
10h
back per person, per week · more strategy time