Upsales boost
Expansion opportunities and churn risk hide in tickets until someone manually connects dots across tools.
Plays watch account behavior and support patterns to flag expansion-ready accounts and drift—while your team stays in control.
Upsell signal
Metricool · Pro plan
Suggested outreach
“You're at 47/50 seats — want to preview Enterprise with unlimited seats?”
How it works
Signal detected
Product + billing data
Expansion signals
What you get
- Expansion signals from support and product usage patterns
- Early churn-risk alerts before renewal conversations
- Context-rich briefs for CSM outreach
- Alignment with VOC and churn workflows on the same knowledge layer
- Measurable tie to NRR—not ticket deflection alone
“We knew the opportunities were there. We saw the patterns, we knew the users. The problem was we could not reach everyone. With Zentesimal we finally have a team that does not let any of them slip away.”
Lorenzo
CEO @ Blimey
×15 · Revenue from upselling & cross
selling
Common questions
Is this a replacement for our CS platform health scores?
We complement CS tools with signals mined from conversations and ops data your health score often misses.
How do we avoid alert fatigue?
Thresholds and categories tune to your motion. We start with high-confidence signals, then broaden as your team trusts the feed.
Can we start with one segment?
Yes—most teams pilot on a single plan tier or region before rolling out company-wide.
What about hallucinations and unwanted AI behavior?
Every Play runs through guards before a reply ships: policy checks, scope limits, language alignment, and custom misbehaviour rules you define. Guard failures surface in your control dashboard—you see when issues appear, how often, and whether they trend down over time. You are not blind to bad outputs; you define what "misbehaviour" means for your team and track it as Plays graduate from copilot to autonomous.