Feature
Ops Assistant
Your team needs answers from tickets, escalations, and knowledge—not another dashboard to maintain.
Chat with an internal AI worker for weekly escalation summaries, VoC rollups, KB gap research, and leadership-ready reports.
Ops Assistant
Talk to your data
Summarize last week's escalations by theme and quality score
AI summary
Weekly escalation summary
- 12 escalations · −8% WoW
- Top theme: Billing & refunds (5)
- Structured handoffs: 92%
Scheduled report
Mondays 9amActive
How it works
Ask in plain language
No dashboards required
Escalation trends
Ready
VoC theme rollups
Ready
KB gap research
Ready
What you get
- Natural-language reporting on escalations, deflection, and VoC
- Research across tickets, KB, and worker outputs with cited sources
- Scheduled ops digests for Slack or email
- KB gap analysis tied to escalation patterns
- Same assistant layer your COps team uses daily—not a separate BI tool
“My team was terrified they'd be replaced. Six months later, they're doing less tickets and more strategy. The fear didn't go away, the reason for it did.”
Jose Julio
Chief Customer Officer @ Metricool
10h
back per person, per week · more strategy time